Frequently Asked Questions
Please check out our frequently asked questions before making an inquiry.
Renting Process
Our platform simplifies the renting process. Browse listings, schedule viewings, submit applications, sign agreements, and make payments all online. Once approved, you'll receive move-in instructions.
Typically, applications are processed within 1-3 business days, depending on the landlord's responsiveness and the completeness of your application.
Usually, you'll need a valid identification document number (passport, driver's license, or ID card), date of birth, your current address.
Yes, you can apply for multiple properties, but keep in mind that each application may require a separate application fee.
Once submitted, you'll be prompted to sign the service agreement online and make the initial payment (commission fee). After payment, our team will contact you for further instructions.
Property Details
This varies by property. Check the individual listing for details on furnishings. You can also use our search filters to find furnished or unfurnished properties.
The high-quality property photos on our website offer a comprehensive look at the flat's layout, finishes, and key features. While an on-site visit may not be feasible, we're confident these visuals will give you an excellent sense of the space. Our priority is to provide a seamless online renting experience, but if it's truly required, we can explore the possibility of arranging an in-person viewing with the landlord.
Yes, you can request additional information through the platform. Use the "Contact" page to send your request, we will forward it to the landlord.
We strive for accuracy in all our listings. Photos and descriptions are typically provided by the property owners or managers and are up-to-date.
No, utilities are separate part of the rent. You can always see exact amount in the "Monthly Fees" section of each listing.
Payments and Fees
Typically, you'll need to pay commission fee first. After that, you'll need to pay the security deposit. All other payments will be due on the 15th of each month. So you pay always for current month. We accept bank transfer, credit cards, and after request, we accept also cryptocurrencies.
Security deposits vary by property but are usually equivalent to 1-3 months' rent. The exact amount is always in the "Deposit" section of each property listing.
We accept various payment methods including bank transfers, credit cards, and sometimes cryptocurrency. Specific options are available at checkout.
We strive for full transparency. All fees are disclosed upfront in the property listing and during the application process. There are no hidden fees.
Monthly rent is typically due on the 15st of each month. You will pay each month to landlord. You will receive payment instructions via email.
Move-in and Living
After signing the rental agreement and making initial payments, you'll receive instructions for key pickup or entry. This often involves a lockbox code or meeting with the property manager.
This depends on the specific property and landlord requirements. We recommend getting renters insurance regardless, as it protects your personal belongings.
Maintenance contact information will be provided upon move-in. You can also submit maintenance requests through our contact form.
Any changes or renovations typically require landlord approval. You can request it through our contact form, and we'll forward it to the property owner for consideration.
Pet policies vary by property. Please include this information in application, we will do our best to accommodate your pet.
Platform Usage
Yes, we use industry-standard encryption and security measures to protect your personal and financial information. We never share your data with unauthorized parties.
Yes, you can save favorite properties and view them in "Favorited" page.
If you experience any issues, please contact our support team through the "Contact" section of our website or email [email protected].
After living in a property for at least 30 days, you'll receive an invitation to leave a review.